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SERVICE, REPAIR, CALIBRATE AND TRAINING
INSTRUMENTS SUPPORTED: THERMO FISHER SCIENTIFIC XRF AND OE INSTRUMENTS
SOFTWARE SUPPORTED: WinOE, WinXRF, OXSAS, QUANTAS, UNIQUANT, INTEGRATED UNIQUANT
ADDITIONAL SERVICES
PREVENTATIVE MAINTENANCE SERVICE CONTRACTS
ALCATEL VACUUM PUMP SERVICES AND REPAIRS
COMPONENT REPAIRS AND TESTING
QUALITATIVE SAMPLE ANALYSIS
ALCATEL VACUUM PUMP SERVICES AND REPAIRS
COMPONENT REPAIRS AND TESTING
QUALITATIVE SAMPLE ANALYSIS
Please contact me for all your Laboratory Instrument & Consumable requirements
HISTORY
I joined Thermo Fisher South Africa as XRF and OE Field Service Engineer at the end of 2001.
During my employment as Thermo Fisher Field Service Engineer I have won all the Service Engineer of the Year rewards (Six consecutive years) and got elected as XRF Team Leader. I was promoted to Service Manager South Africa at the end of 2010 and then got promoted to Service Group Leader Southern Africa at the end of 2011.
Business protocols and procedures that was implemented by Thermo Fisher Head office were forced down on Thermo Fisher South Africa. This influenced the quality of services provided to our customers and as a result I resigned from Thermo Fisher South Africa at the end of 2012.
I then opened Quality Spectrometer Services in the beginning of 2013 to provide better-quality services, at an affordable rate, to brand loyal customers, who like myself believe in the quality and capability of Thermo Fisher Scientific instruments.
At the same time I was approached by Thermo Fisher South Africa and an agreement was signed with Quality Spectrometer Services to further support Thermo Fisher Customers and Thermo Fisher Service Engineers, but to do so strictly through Thermo Fisher South Africa, and not to deal directly with Thermo Fisher Customers. In exchange I remained their Service Contracts Administrator.
Since middle 2017 I have been informed multiple times by Thermo Fisher Switzerland that the agreement between Thermo Fisher South Africa and Quality Spectrometer Services will have to come to an end as they did not agree to the content of the agreement. At the same time, they made me two offers to re-join Thermo Fisher South Africa as a full-time employee. Unfortunately, we could not come to a consensus with the result that the agreement was cancelled and ended 31 March 2020.
During almost 19 years of working with Thermo Fisher South Africa I have been assisting with training of their XRF and OE Service Engineers and were doing most of their Customer and Field Service Engineer Technical support. I have had the privilege to travel globally on behalf of Thermo Fisher South Africa and I established outstanding relationships with their customers, to the extent where majority of customers requested myself, by name, when follow-up and future visits were planned.
My experience and knowledge in the field of XRF and OE Services, Repairs and Calibrations is of great supremacy. Quality Spectrometer Services is a company with an entrepreneurial spirit and with a passion for innovation. I understand customer and laboratory requirements and by developing lasting partnerships we can create a trusting environment so that we can work together to get you where you need to go.
I am looking forward to do business with your company and to proof to you that you will be satisfied with the quality of services received from Quality Spectrometer Services.
I joined Thermo Fisher South Africa as XRF and OE Field Service Engineer at the end of 2001.
During my employment as Thermo Fisher Field Service Engineer I have won all the Service Engineer of the Year rewards (Six consecutive years) and got elected as XRF Team Leader. I was promoted to Service Manager South Africa at the end of 2010 and then got promoted to Service Group Leader Southern Africa at the end of 2011.
Business protocols and procedures that was implemented by Thermo Fisher Head office were forced down on Thermo Fisher South Africa. This influenced the quality of services provided to our customers and as a result I resigned from Thermo Fisher South Africa at the end of 2012.
I then opened Quality Spectrometer Services in the beginning of 2013 to provide better-quality services, at an affordable rate, to brand loyal customers, who like myself believe in the quality and capability of Thermo Fisher Scientific instruments.
At the same time I was approached by Thermo Fisher South Africa and an agreement was signed with Quality Spectrometer Services to further support Thermo Fisher Customers and Thermo Fisher Service Engineers, but to do so strictly through Thermo Fisher South Africa, and not to deal directly with Thermo Fisher Customers. In exchange I remained their Service Contracts Administrator.
Since middle 2017 I have been informed multiple times by Thermo Fisher Switzerland that the agreement between Thermo Fisher South Africa and Quality Spectrometer Services will have to come to an end as they did not agree to the content of the agreement. At the same time, they made me two offers to re-join Thermo Fisher South Africa as a full-time employee. Unfortunately, we could not come to a consensus with the result that the agreement was cancelled and ended 31 March 2020.
During almost 19 years of working with Thermo Fisher South Africa I have been assisting with training of their XRF and OE Service Engineers and were doing most of their Customer and Field Service Engineer Technical support. I have had the privilege to travel globally on behalf of Thermo Fisher South Africa and I established outstanding relationships with their customers, to the extent where majority of customers requested myself, by name, when follow-up and future visits were planned.
My experience and knowledge in the field of XRF and OE Services, Repairs and Calibrations is of great supremacy. Quality Spectrometer Services is a company with an entrepreneurial spirit and with a passion for innovation. I understand customer and laboratory requirements and by developing lasting partnerships we can create a trusting environment so that we can work together to get you where you need to go.
I am looking forward to do business with your company and to proof to you that you will be satisfied with the quality of services received from Quality Spectrometer Services.
CONTACT
GAUTENG
Tel: +27 (0) 82 499 1678
Email: wilhelm@qsservices.co.za
Physical Address: 10 Tambourine Dove, Glen Eagle Estate, Kempton Park
Postal Address: Post Net Suite # 202, Private Bag X7, Aston Manor, 1630
TRADING HOURS
Monday – Friday | 08:00 – 16:30
Saturday, Sunday & Public Holidays – Standby ONLY
Tel: +27 (0) 82 499 1678
Email: wilhelm@qsservices.co.za
Physical Address: 10 Tambourine Dove, Glen Eagle Estate, Kempton Park
Postal Address: Post Net Suite # 202, Private Bag X7, Aston Manor, 1630
TRADING HOURS
Monday – Friday | 08:00 – 16:30
Saturday, Sunday & Public Holidays – Standby ONLY
Contact Form
Name
Contact Number
E-Mail Address
Description
Please contact me for all your Laboratory Instrument & Consumable requirements